faqs

SHIPPING

I'm missing a product from my order, what do I do?

Oh No! 🤦‍♀️ Mistakes have been made, please contact us so we can fix things straight away!

Do you have a free shipping an option?

We do offer free standard shipping Australia-wide on all standard orders over $100.

For international orders we currently don't offer free shipping (yet!).

I can't wait! How long will my order take to arrive?

For Australian orders, we offer Sendle and Auspost express and parcel shipping depending on your preference.

For North American and international orders we provide a real-time quote and shipping estimate at the checkout based on your location, items and weight.

Australian shipping times:

    • Standard shipping - will take between 2-5 Business Days* for Metro Australian deliveries.
    • Express Post - will take between 1-3 Business Days* for Metro Australian deliveries.

Can I get express shipping?

For Australian customers yep! Just click the Express Post option at check out to upgrade from our standard Sendle delivery.

Express Post will take between 1-2 Business Days* for Australian Metro locations. Please add another 3-7 business days for regional deliveries if available.

For our North American and international customers we're super sorry but this is not available (yet!).

* Please note: Please be mindful there could be minor postage delays due to COVID-19.

Do you ship to PO boxes?

In Australia we offer this service, please just add your PO Box details to the shipping address when you are in the checkout, and select one of our two Auspost shipping options (Sendle cannot deliver to PO Boxes unfortunately).

For international customers this is not available.

Whoops! I stuffed up some of the details on my order. How can I update it?

No probs. Help us catch and update the error before your order is dispatched! Please email our Oh My support crew as soon as possible by contacting us.
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We ask that you include as many of the below details in your message, as you can:
- Your name
- Your order number
- Your email address
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Someone from our team will get back to you asap!

Can I send it as a gift?

Of course! We love to send presents! Just add this message when you add the item to the cart before proceeding to the checkout. If you can provide the details below we'll take care of it for you:
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- Your name
- Your order number
- Your email address
- Who the gift is for
- Little love note
- Gift address confirmation

ORDER TRACKING

How do I track my order?

When you complete your order, you'll be sent a confirmation email from us along with a tracking email once your order has been shipped. Not only will we give you a real-time tracking url, but our delivery partner will send through shipping milestones to keep you in the loop.

I didn't receive an email with my tracking deets

Oh no! Please message our Oh My support crew as soon as possible by contacting us.

We ask that you include as many of the below details in the email, as you can:
- Your name
- Your order number
- Products you ordered
- Your email address
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Someone from our team will get back to you asap!

My product hasn't arrived yet

Oh no! We are so sorry!

Please message our Oh My support crew as soon as possible by contacting us.

We ask that you include as many of the below details in the email, as you can:
- Your name
- Your order number
- Products you ordered
- Your email address
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Someone from our team will get back to you asap!

REFUNDS & RETURNS

What's your returns policy for vibes?

soz babe...We cannot accept returns for vibrators in any condition, at any time due to hygiene reasons. If you're seeking a refund or replacement for a faulty vibrator, please contact us here.

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We ask that you include as many details as you can and we will issue a refund or replacement depending on the circumstance.
- Your name
- Your order number
- Reason for refund/replacement request

What's your returns policy for clothing?

We accept returns + exchanges for alternate sizing on unworn, unwashed clothing which are in a re-sellable condition. However during this quarantine and lockdown duration, if you have tried the item on we cannot accept returns. Please contact us here to arrange a hassle free return.

My vibe isn't working 😢 Can I return it and get a new one?

Oh no! 💔 From time to time, this happens. We cannot accept returns for vibrators in any condition, at any time due to hygiene reasons. If you're seeking a refund or replacement for a faulty vibrator, please contact us here with as much of the below details as you can and we will issue a refund or replacement depending on the circumstance.
- Your name
- Your order number
- Reason for refund/replacement request

Please recycle your vibe through your local e-waste collection - more info.

I'm simply not happy with my vibe. Can I return it and get a refund?

We're sorry to hear we couldn't bring more pleasure in to your life. After all, that's all we want for you gurl!!

While we cannot accept returns for vibrators in any condition, at any time due to hygiene reasons. We would love to see if we can help please contact us here with as much of the below details as you can and we will issue a refund or replacement depending on the circumstance.
- Your name
- Your order number
- Reason for refund/replacement request

Please recycle your vibe through your local e-waste collection - more info.

PACKAGING

Do you offer discreet packaging?

We got chu! Your secret's safe with us. We will post your item in a discreet, black compostable mailer bag from noissue! So you can even get this one delivered to the office or your parents house without anyone knowing what's inside. 😉

Is your packaging eco-friendly?

All our packaging has been designed to be reused or recycled. We partnered up with some great brands to create our look including noissue, inke + Moo❤️

PRODUCT QUESTIONS

How do I use my vibe?

Not sure where to start? No problemo! Check out the videos available on each vibe page.

Where can I leave a review?

Yisss 😍 thank you for wondering! You should have received an email not long after your purchase asking if you would like to leave a review. If you can't find the email, feel free to to contact us here with any feedback you have.

How do I pick the perfect vibe?

We've got just the thing for you! Take our quick, confidential (like super secret) quiz here.

What comes with my vibe?

Inside our "good vibes only" box comes your vibe of choice, a charging cable, a quick how to get started guide and a sneaky present just 'cause. ❤️

What material are your vibes made of?

Our vibes are made of different materials. Make sure you check out each product page for more details incase you might be allergic to the material we use.

How do I recycle my vibe?

Our vibrators are considered electrical goods and can be recycled through your local e - waste collection.
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In Australia this is included in hard rubbish collections or can be found in e-waste bins at local electrical goods stores.
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Please click here to find the best deets for you.

OTHER QUESTIONS

How old do you have to be legally to buy a vibe?

To shop for vibes at Oh My Vibes, you will need to be the legal age of 18 years old.

By shopping with us and agreeing to our terms of sale, you're confirming that you are 18 years of age or older. If we have reason to believe you are younger that 18, we have the right to turn down your order.

I subscribed to your email list, how do I un-subscribe?

We get it, emails can be super annoying. Feel free to un-subscribe from our mailing list by contacting us with your email you'd like removed.

Do you sell gift cards?

Not just yet! It's in the works but why not have the vibe sent your BFFL!

I want to buy a vibe as a gift. How do I do this?

When you hit the checkout, all you'll need to do is place the persons details in to the Shipping section. Don't forget to fill out the Billing section with your details so we can send you your receipt and not them!

Where are your giveaway T&C's?

Just here babes! Check out our Giveaway Terms & Conditions. Good luck!

PAYMENTS

Do you have Afterpay?

Yep! To learn more, check out our Afterpay info here.

Do you have Klarna?

Not just yet! It's in the works we promise.

My discount code isn't working. What do I do?

Gah that's annoying! Must be a little glitch.

Please contact us with the code you are having issues with and what you are trying to buy, and we'll get back to you as soon as we can with a resolution.